RENTAL POLICIES
• Rental Age and Verification
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Minimum Age to Rent: 25 years AND renter must occupy cabin the entire duration of your stay.
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Name on the credit card must match the renter's name (or spouse).
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We require a copy of renter's driver's license as proof of identity and age.
• Prohibited Behavior
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NO smoking, no e-cigarettes, no vaping
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No marijuana or other illegal drugs
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NO ANIMALS are allowed anywhere on the property.
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NO parties. Only the original number of guests may sleep at the cabin.
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NO open flames, campfires, or fireworks
• Maximum Occupancy = 6 guests
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4 adults max - unless owner approves an exception
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Guest count includes adults and children ages 0 and up.
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Cabins have camera surveillance of the parking areas. Any attempt to exceed the occupancy limit OR bring an animal may result in loss of security deposit and/or forfeiture of any remaining nights.
• MINIMUM STAY = 3 NIGHTS
Holiday weeks may vary. 2-night stays possible in gaps between bookings.
• LIMITED MOBILITY
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Highview Retreat has 2 steps between the parking level and the main level.
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Sherwood Dream has 1 step between the parking level and the main level.
• RENTAL AGREEMENT AND ID REQUIREMENT
By reserving a cabin from Highview Cabins, guest agrees to abide by our Rental Policies and Agreement. We encourage you to read through this agreement prior to booking. Highview Cabins Rental Agreement PDF
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Renter is required to electronically sign rental agreement within 48 hours of booking.
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Copy of the renter's valid driver's license required to be texted to owner within 48 hours of booking.
• PAYMENT METHODS
We accept major credit cards through our secure payment gateway, so we never see your card information.
• PAYMENT AND DAMAGE DEPOSIT SCHEDULE
1st Payment -- 50% of the quote total is required to secure a booking.
2nd Payment -- Balance is due 30 days before check-in date.
(Bookings made less than 30 days in advance of stay will be paid in full at time of booking.)
Damage /Excess Cleaning Deposit is done with a credit card hold (not a charge)
2 days before check-in. The hold is released within 2 days after your stay unless our housekeeping crew finds damages or that excessive cleaning is needed.
• FEES & TAXES
$ 110.00 Cleaning Fee
$ 39.00 Damage Waiver Fee - Covers up to $500 in accidental damage
12.75% Tax (9.75% State & County sales tax + 3% Sevier County Lodging Tax)
• CANCELLATION POLICY (written notice required)
Cancellations 60 days or more before check-in date receive a 100% refund.
Cancellations 30 to 60 days before check-in date receive a 50% refund.
Cancellations less than 30 days before check-in date receive 0% refund.
• TRAVEL INSURANCE
Trip cancellation insurance is strongly recommended.
Travel protection is available from PlayTravel /Nationwide during our booking process. Also offered is CFAR (cancel for any reason) travel protection with 60% coverage.
To search for your own insurance provider, visit SquareMouth.com to compare travel insurance policies and choose the provider and policy that suits your needs.
