Frequently Asked Questions

🔷 Where are your cabins located?
Our 2 cabins are in the Sherwood Forest Resort which is about a 3 minute drive from the Pigeon Forge Parkway at Conner Heights Road (Traffic Light #10).

 

🔷 Are your cabins pet-friendly?

No, we do not allow guests to bring animals of any kind on our properties. This restriction is strictly enforced.

🔷 May we smoke/vape inside at the cabin?
No. Our cabins are smoke-free and vape-free. This restriction is strictly enforced. 

It should go without saying that illegal drugs are prohibited on our property.

🔷 Is there a minimum age to rent your cabins?

You must be at least 25 years of age to rent our cabins. The person who initiates the reservation and signs the rental agreement must provide a copy of his/her drivers license for identity and age verification, and must reside in the cabin for the entire length of stay.


🔷 How much is the first payment due in order to book?

The deposit to make a reservation is 25% of the total. The balance would be due 30 days before your check-in date.

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🔷 What is your Cancellation Policy?

  • Cancellations 60 days or more before check-in date receive a100% refund. 

  • Cancellations 30 to 60 days before check-in date receive a 50% refund.

  • Cancellations with less than thirty days notice receive 0% refund. (Cleaning fee will be refunded.)

🔷 What about Trip Cancellation Insurance?

We recommend Trip Cancellation Insurance if you think there could be an issue requiring you to cancel within 60 days of your check-in date, or if you will be traveling during winter storm season.

Insurance through AIG Travel Guard©  is offered during the booking process, or you may purchase from any of the many online insurance companies of your choice.

  

🔷 Is there an extra charge for more guests?
No, the rental fee is the same for 2 through 6 guests.

🔷 What are your check-in and check-out times? 

  • Check-in time is any time after 4:00 PM. (Self check-in with a keypad door lock.) Early check in is occasionally possible if there are no guests departing on the morning of your arrival. Contact the owner in advance to check possibility.

  • Check-out time is no later than 11:00 AM. Our cleaning company cannot accommodate late check outs. 

🔷 Where do I go to pick up a key to the cabin? Our cabins have electronic keypad locks. When you book your stay, we will provide you with the cabin address, driving directions, and your personalized door code for the cabin. When you come into town, you do not have to check in with us, just go straight to the cabin!

🔷 Do you have free WiFi?

Yes, our high-speed WiFi is free and is password-protected. It is suitable for streaming movies, game playing, etc.

🔷 What type of cell phone reception should I expect?
It depends on the provider, but we have found good reception with AT&T and Verizon. Our cabins are equipped with a standard telephone for outbound calling in the USA. Also many providers and devices now offer voice over WiFi. The internet/WiFi speeds at each cabin support this without issue.

🔷 How private are your cabins' settings?
Our cabins are in a neighborhood-style resort with rows of cabins situated on streets that are terraced up the hillside. Highview Retreat has a privacy screen directly next to the hot tub on the back deck. At the other end of Highview Retreat's back deck is the gas grill. The neighboring cabin on the grill side has a reversed floor plan from our cabin, so their hot tub is at the far end of their deck away from our cabin. There are some smaller trees that help screen the view, but it is not 100%.  Sherwood Dream's back deck also has a privacy screen at the hot tub end. The cabin on the other side is not a rental, and is very seldom occupied.
 
🔷 What is the Sherwood Forest swimming pool like?

  • The pool is available to all guests staying at Highview Retreat.

  • The pool opens Memorial Day weekend and closes in early to mid September, depending on weather.

  • The pool is 4/10 of a mile from each cabin, and is at the bottom level of the resort.

  • Pool hours are 10:00 am to 8:00 pm.

  • There is no lifeguard at the pool, so parental supervision is required.

  • Wi-Fi is available in the pool area.

  • Link ➜ Photos of Sherwood Forest pool

 

🔷 How far is your cabin from Dollywood?

🔷 How treacherous are the roads? What should I do if it snows and I can't access my cabin?
The roads between the Pigeon Forge Parkway and Sherwood Forest Resort are well-paved and are not scary... neither are there any steep drop-offs. Here is a video we made showing the drive to Sherwood Forest ➜ https://youtu.be/iB7Ht1WkqI4

 

Winter - The resort roads are treated as necessary if there is any snow or ice accumulation. As with all mountain driving, four-wheel drive vehicles are recommended when there are icy roads or snow accumulation.
Road surface conditions are not guaranteed at any time - there are no refunds given due to weather and we do not provide transportation or take responsibility for towing service.

 

🔷 What is the cabin parking like?
The parking in front of Highview Retreat is flat and has ample room for 2 cars.

The parking in front of Sherwood Dream is mildly sloped and has room for 2 cars.

🔷 Why are there no recycling bins at your cabins?

All of the solid waste in Sevier County is taken to the Sevier Solid Waste Compost Plant for sorting and composting, so there is no need to separate trash at each property. You can find out more about Sevier County's  recycling program at these links:

🔷 Why no certain utensil / small appliance?
Rest assured - we had it stocked. However, utensils & equipment get broken or misplaced. If no one reports it missing, and the cleaning crew does not realize that it is not there, it is not replaced. If you find something missing, please let us know - we may be able to replace the item during your stay! We stock common utensils and small appliances. A hand mixer, blender, toaster, can opener, coffee maker (Keurig and regular style), and iron are all standard. 

🔷 Are hair dryers provided?
Yes - Hair dryers are included and located in each bathroom, if you can’t find one, please let us know as they have been known to disappear.

🔷 Can we do laundry at the cabins?

Yes - All of our cabins have washer and dryer units.

 

🔷 Do we need to bring linens, towels, or pillows?

We provide all the basic necessities. All the beds will be made with white percale sheets, pillows, blankets, and decorative quilts & shams.  An adequate supply of bath towels and washcloths are provided.  If your stay is lengthy and you need fresh towels, please use the cabin's washer & dryer. We recommend you bring beach towels for hot tub and pool use

* Exception: Guests wishing to use the twin beds in the loft at Sherwood Dream need to bring their own bedding or sleeping bags.

🔷 Are there certain times of the year that I cannot use the gas fireplace?

The gas fireplaces are operational from mid-September through the end of April.
During the warmer months (May through mid-September), our gas fireplaces are disabled. Operation of gas fireplaces during warm months can lead to an air conditioning failure.

 

🔷 Do you decorate your cabins for the holidays?
Yes, we do some decorating for the fall months of September & October. 

We decorate for Christmas around the 2nd week of November with various decor, lighted garlands and a full-size Christmas tree.

🔷 Bugs / Ladybugs
Our cabins are proactively treated monthly by a professional pest control service. Insects just find their way inside no matter what we do. Even after the cabin is cleaned, it can take only a few hours for bugs/ladybugs to appear. Of course, they get trapped and die inside. This is especially prevalent in spring as they emerge and then again in fall when it gets colder outside. An expectation of completely insect-free environment is probably reasonable in a high-rise beachfront condo, but not in a cabin in the middle of the woods. Ladybugs (actually, Asian Lady Beetle) are harmless if not touched and can just be disposed of.

🔷 Carpenter bees / Woodpeckers / Wasps 

  • If you happen to see any carpenter bees (big loud black bees), please understand that they are harmless to humans. They make a lot of noise and may hover around humans, but they do not have stingers. However, they do damage wood by boring holes in which to lay their eggs.  

  • Woodpeckers will sometimes find an untreated carpenter bee hole and tear open the wood to get to the bee larvae. This is a common problem that cabin owners deal with every year.

  • Wasps sometimes try to make their nests on cabins just like any other home... usually under the roof overhangs and eaves. We try to keep up as much as we can, but they are often much faster than we are. Please let us know if you happen to see an active wasp nest so that we can notify our pest control service.

🔷 Where can I rent a crib, high chair, scooter, or wheelchair?

Here are some resources that other owners have recommended to us. Check out their websites.

🔷 Where can we go fishing?
Great Smoky Mountains National Park has about 2,900 miles of streams within its boundaries, and protects one of the last wild trout habitats in the eastern United States. The park offers a wide variety of angling experiences from remote, headwater trout streams to large, cool-water small mouth bass streams. Fishing with a license is permitted in all streams year-round in the park, from 30 minutes before official sunrise to 30 minutes after official sunset.
Follow these links to find out more about area fishing and license requirements:  

The closest fishing to our cabins is a catch & release pond at Big Rock Dude Ranch.  www.horseridingbigrock.com/Pond.php